Crystal Server 2016 Licensing – All change!

This all happened 6 weeks ago, but with holidays and work commitments, it’s taken until now for me to write. I’d hoped SAP would produce a nice simple guide that I could just link to, but that would be too easy. The only other mention I’ve seen is a rather fanciful interpretation by another reseller…

Crystal Dashboard and Excel 2016 or Office 365 – prerequisites.

Annoying isn’t it? Excel 2016 is installed (or Office 365), but that doesn’t count as 2007 or higher. Jokes about Office upgrades aside, this shouldn’t be a problem, but you can’t install. One solution is to uninstall Office 2016, install Office 2013, then install Office 2016 again. Not great, especially as Office 2013 takes up…

SAP BI Event Server not monitoring File Events after migration

Had a strange problem with File Events after migrating reports from an existing Crystal Server 2011  (SAP BI 4.1) to Crystal Server 2013 (SAP BI 4.2). The customer was making extensive use of File Events to trigger reports. It was nice to see the feature being used well, but for some strange reason the events…

Problem using Gmail for SMTP with SAP BI/Crystal Server

A customer had been using Gmail for their SAP BI SMTP server for the last 6 months. All worked fine and setup was simple. Early in February, they started to have intermittent problems sending reports by email. Probably once a week, the schedules would just fail. The fix was to simply rerun the failed instance….

Where’s my data?

When designing reports, one of the trickiest aspects is often just finding the data. There may be no database schema or the original designer is unavailable, often unhelpful. I’ve used the free version of Redgate’s SQL Search for some time. It’s great for finding column or table names. Especially useful if you want to find…

SAP BI 4.2/Edge 4.2 released

Short and sweet! If you have current maintenance for SAP BI4.2 or Edge 4.2, you will now be able to download the new release. You’ll need a new licence key, request through the normal SAP site. Our test server should be available within the next few days and we’ll be seeing how smoothly in-place upgrades…