Crystal Server 2016 Licensing – All change!

This all happened 6 weeks ago, but with holidays and work commitments, it’s taken until now for me to write. I’d hoped SAP would produce a nice simple guide that I could just link to, but that would be too easy. The only other mention I’ve seen is a rather fanciful interpretation by another reseller…

Crystal Dashboard and Excel 2016 or Office 365 – prerequisites.

Annoying isn’t it? Excel 2016 is installed (or Office 365), but that doesn’t count as 2007 or higher. Jokes about Office upgrades aside, this shouldn’t be a problem, but you can’t install. One solution is to uninstall Office 2016, install Office 2013, then install Office 2016 again. Not great, especially as Office 2013 takes up…

Problem using Gmail for SMTP with SAP BI/Crystal Server

A customer had been using Gmail for their SAP BI SMTP server for the last 6 months. All worked fine and setup was simple. Early in February, they started to have intermittent problems sending reports by email. Probably once a week, the schedules would just fail. The fix was to simply rerun the failed instance….

SAP BI 4.2/Edge 4.2 released

Short and sweet! If you have current maintenance for SAP BI4.2 or Edge 4.2, you will now be able to download the new release. You’ll need a new licence key, request through the normal SAP site. Our test server should be available within the next few days and we’ll be seeing how smoothly in-place upgrades…

Crystal Server 2011 – Time to plan that upgrade you’ve been putting off

The official line from SAP: Crystal Server 2011 Standard and Enterprise Maintenance Notice Crystal Server 2011 mainstream maintenance is scheduled to end Dec 31st  2015.  Crystal Server 2011 customers with current support may continue to renew this year and during 2016.  At the end of mainstream maintenance, priority-one support will begin and continue through Dec…

Configuring Crystal Server’s RAS to scale to 1000s of report views per minute

Customer: Educational Software Company SAP introduced us to a rapidly growing software company. The reported problem was a with scaling their Crystal Server. The server was using the Report Application Server (RAS) to modify reports on the fly, then present the finished report to the user. We initially expected the problem to be related the use…

Custom Development of integrated viewer

Customer: Construction Consultancy Our Partner’s customer, a construction consultancy, needed a custom report viewer integrating into their web application. Pursuit Technology provided a Visual Studio ‘User Control’ to allow the reporting to be very loosely coupled with their main application. The final integration provided a dynamic report list that presents a list of reports to…