SAP BI Event Server not monitoring File Events after migration

Had a strange problem with File Events after migrating reports from an existing Crystal Server 2011  (SAP BI 4.1) to Crystal Server 2013 (SAP BI 4.2). The customer was making extensive use of File Events to trigger reports. It was nice to see the feature being used well, but for some strange reason the events […]

Problem using Gmail for SMTP with SAP BI/Crystal Server

A customer had been using Gmail for their SAP BI SMTP server for the last 6 months. All worked fine and setup was simple. Early in February, they started to have intermittent problems sending reports by email. Probably once a week, the schedules would just fail. The fix was to simply rerun the failed instance. […]

SAP BI 4.2/Edge 4.2 released

Short and sweet! If you have current maintenance for SAP BI4.2 or Edge 4.2, you will now be able to download the new release. You’ll need a new licence key, request through the normal SAP site. Our test server should be available within the next few days and we’ll be seeing how smoothly in-place upgrades […]

Crystal Server Mobile licences – now they’re free

Looks like SAP’s licensing team have been drinking from the font of common sense. Not only have they fixed Dashboard licences, they’ve also decided the Mobile licences for Crystal Server should be free. Better than that, even concurrent (CAL) users get to play with reports & dashboards on their iPads & Androids. What’s a mobile […]

Crystal Dashboard licensing – sanity at last!

Crystal Dashboard’s a great product that’s always been made difficult to sell by its complex licensing model. It didn’t help having one product with three names (Crystal Dashboard, BusinessObjects Dashboard & Xcelsius), but three different versions was just too much. When you create a Dashboard, the data can either be in an embedded spreadsheet or […]

Big migration to BI 4.1/Crystal Server 2013 – watch your temp space.

It’s strange how unexpected problems can appear, even with a familar product. I do about one upgrade per month from a really old version of Crystal Enterprise or BO Enterprise, so I’ve now got it down to a smooth process. This week, it was an upgrade from Business Objects Enteprise XI (Release 1) to Crystal […]

SAP BI4.2/Crystal Server 2016 – What’s New

Before you get excited, this hasn’t been released yet. SAP are promising 1st half of 2016, so somewhere between New Year and your summer holiday. It still makes an interesting read to see both specific features and general direction of the products. I’ve mentioned Crystal Server 2016 in here, but the name’s not official yet. […]

Crystal Server 2011 – Time to plan that upgrade you’ve been putting off

The official line from SAP: Crystal Server 2011 Standard and Enterprise Maintenance Notice Crystal Server 2011 mainstream maintenance is scheduled to end Dec 31st  2015.  Crystal Server 2011 customers with current support may continue to renew this year and during 2016.  At the end of mainstream maintenance, priority-one support will begin and continue through Dec […]

Configuring Crystal Server’s RAS to scale to 1000s of report views per minute

Customer: Educational Software Company SAP introduced us to a rapidly growing software company. The reported problem was a with scaling their Crystal Server. The server was using the Report Application Server (RAS) to modify reports on the fly, then present the finished report to the user. We initially expected the problem to be related the use […]

Crystal Reports Documentation and Version Control from R-Tag

Pleased to announce that Pursuit Technology are the first reseller for R-Tag’s Crystal Reports Management Software in the UK, covering UK and Ireland. We’ll be publishing a series of posts on these great products over the next few weeks with more details of the great functionality. In the meantime, if you’re looking for documentation, version […]

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