Migrating to SAP BI4 4.2 SP5 or Crystal Server 2016 SP5? STOP!

UPDATE This has now been fixed: SP4 from patch 000009 onwards SP5 from patch 000400 onwards SP6 For Crystal Server Users, you’ll need to go to SP6. For SAP BI, install the patches or SP6.   First, if you’re just doing a fresh install with no old content to migrate then go ahead. 4.2 SP5…

SAP BI Event Server not monitoring File Events after migration

Had a strange problem with File Events after migrating reports from an existing Crystal Server 2011  (SAP BI 4.1) to Crystal Server 2013 (SAP BI 4.2). The customer was making extensive use of File Events to trigger reports. It was nice to see the feature being used well, but for some strange reason the events…

Problem using Gmail for SMTP with SAP BI/Crystal Server

A customer had been using Gmail for their SAP BI SMTP server for the last 6 months. All worked fine and setup was simple. Early in February, they started to have intermittent problems sending reports by email. Probably once a week, the schedules would just fail. The fix was to simply rerun the failed instance….